Azerbaijan’s Ministry of Labour and Social Protection of the Population is the central executive body in the country implementing state policy in the field of labour relations, labour protection, use of labour resources, employment and social protection, including pensions and social insurance. There are six state committees under the Ministry, which cover the main directions of the Ministry’s work.
There was a lack of interconnection among the multifaceted services provided by the Ministry of Labour and Social Protection and a lack of unified communication among the Ministry’s agencies and services. This required the creation of IT infrastructure and a network information centre to monitor the activities of all branches.
ED proposed solutions to the Ministry of Labour and Social Protection that included a single centre for management, performance monitoring and a new contact centre. The company suggested collecting all user data through AccountService and ReportService and taking the information related to the reports from a single database. Data from this database is collected from databases used by other services via ETL technology. The solutions proposed by ED provided unified communication among all the Ministry’s centres and agencies, and a common system of control over business activities. In addition, a unified system of inter-service communication was established within the Ministry. Secure storage of data was provided. The whole project solution was created on the basis of microservice architecture.
ED’s IT service support enabled the Ministry to enhance business value by achieving the following goals: